Club industry training for golf and country clubs in Johannesburg & Gauteng
RCA Group trains the teams that serve members and guests at golf clubs, country clubs and estates across Gauteng, from the pro shop and halfway house to events, management and the committee room.
Staff training built for large, busy Gauteng clubs
Gauteng clubs tend to be big operations: large memberships, several food and beverage outlets, busy corporate golf days and functions, and often a residential estate attached.
Talent is competitive too.
Training priorities for clubs in Johannesburg
Multi-outlet consistency
One service standard across golf, pro shop, F&B, events and the gate, so members do not feel the difference between departments.
Corporate days and functions
Events handover, teamwork and pace-of-play skills for the large golf days and functions that carry a Gauteng club's calendar.
Keeping good people
Induction, junior manager development and recruitment know-how to help your club attract, grow and keep its best staff.
- The Key Skills of Service for FrontlinersGreeting, listening and problem-solving skills for every member-facing role.
- Events handover & teamworkSmooth handovers between golf, F&B and events teams on busy days.
- Junior managers masterclass: Golf operationsPractical leadership for supervisors and heads of department in golf operations.
- Junior managers masterclass: Food & beverageLeading shifts, standards and service in the clubhouse and halfway house.
- Managing your committee or boardWorking well with committees, boards and the general manager.
- Recruitment trends in the club industryAttracting and keeping staff in a competitive hospitality market.
Define. Educate. Measure.
Define
Your standards and member journey
Educate
Workshops and e-learning for every team
Measure
Audits and surveys prove the result
Where we deliver
Club industry training in Johannesburg: your questions answered
Do you deliver RCA training in Johannesburg and Gauteng?
Yes. RCA delivers on-site workshops at clubs across Gauteng, including Johannesburg, Sandton, Centurion and Pretoria, and supports staff between workshops with e-learning.
Can training be scheduled around tournaments and golf days?
Yes. Sessions are planned around your tee sheet, events and shift patterns so that service is not disrupted.
Is the training suitable for large country clubs with several outlets?
Yes. Programmes are tailored to your club's structure, with modules for golf operations, pro shop, food and beverage, events and management.
How do we get started?
Book a complimentary needs analysis. We learn about your club, your members and your priorities, then recommend the modules that fit.
Club industry training across South Africa
Club industry training topics
Let's define exceptional for your club
Complimentary, no obligation.