Telephone & enquiry handling
Turn every call, email and online enquiry into a warm first impression.
1 · Booking
RCA training · Club industry
Customer service training for clubs
Frontline service skills that make every member feel known, from the first call to the farewell.
Who it is for
Customer service training for every team
Reception & gatehousePro shopStarters & marshalsHalfway houseClubhouse & eventsManagers
Popular modules
Customer service modules clubs choose
The art of the welcome
Greeting and directing guests so the first 60 seconds say “we were expecting you”.
2 · ArrivalThe Key Skills of Service for Frontliners
Core service skills for every golf operations and food and beverage frontliner.
Whole journeyDealing with friction
Handle complaints and difficult conversations with confidence and calm.
Clubhouse & diningFarewell, follow-up & member recognition
Turn a good visit into a returning member.
9 · FarewellBuilding a service culture
Align leadership and frontline on what exceptional service means.
Whole journeyHow we work
Define. Educate. Measure.
Define
Your standards and member journey
Educate
Workshops and e-learning for every team
Measure
Audits and surveys prove the result
A consistent welcome at every touchpoint
Confident, calm complaint handling
Service standards members can feel
FAQ
Customer service training for clubs: your questions answered
What does customer service training for clubs cover?
Welcome and farewell, telephone and email, handling complaints, teamwork between departments and building a service culture, all curated for your club.
Who should attend?
Frontline teams in reception, the pro shop, the halfway house, the clubhouse and events, plus the supervisors who lead them.
How is it delivered?
Live workshops at your club and bite-sized e-learning for new and seasonal staff, scheduled around your calendar.
Let's define exceptional for your club
Complimentary, no obligation.